Terms of use

EDFlow shows information about your visit. It is not medical care, and it does not replace talking to your care team. The "I feel worse" button tells your care team too, but a person must hear it from you.

• Times are estimates based on past visits at this hospital. They are not promises.
• The sickest people are always seen first, so someone who arrived after you may be seen before you.
• Updates can be late when the hospital's systems are slow or down. When that happens, the screen says so.
• The information comes from your hospital. If something looks wrong, ask a staff member.

• Open only your own visit, or a visit someone chose to share with you.
• Don't share your visit card, code or link with people you don't want to see your visit.
• Send requests only when you need them. Your care team gets every one.
• Don't try to get into another person's visit, test the service's security without permission or disrupt it.

Close the page, sign out or delete the app. Your care continues exactly the same way. You can stop sharing with family at any time, and your visit updates end on their own after you leave.

• Use your own account only. Never share passwords or codes, and lock or sign out of shared computers.
• Open a patient's details only when you are involved in their care. Every view is logged and reviewed.
• Never photograph or copy the board or patient screens outside the hospital's systems.
• Review every message written with AI help before you send it, and never put patient identifiers in notes.
• Report anything unsafe or wrong to your manager and through the in-app report.

We keep EDFlow available and safe, but it can be interrupted. Your hospital's own systems remain the official record of your care. We may update these terms; the version and date at the top change when we do. Questions: support@edflow.space.